Get-OfflineAddressbook | Update-OfflineAddressbook So it has to be updated on a server side. Skype relies on the Global Address List to check the SMTP and SIP matching. otherwise: add a sip: address which matches the primary SMTP address in proxyAddresses.if Active Directory schema is extended for Lync/Skype: modify SIP address in msRTCSIP-PrimaryUserAddress to match primary SMTP of proxyAddresses.To fix it, we need to match the SIP address and SMTP: To fully understand the underlying issue, I recommend you to read this. This is also true for the Exchange Online and Skype Online cloud environments. This problem occurs when the Exchange and Skype address do not match. Please make sure you are signed in to both applications with the same user name and privileges. The user accounts in Outlook and Skype for Business do not match.
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